Privacy Policy

Roam Eazy Holidays (“We” / “Us”) is a Proprietor concern duly registered with the laws of India, having its registered office at 88, Eastern Plaza, Daftary Road, Nr. Shivaji Chowk, Malad East, Mumbai – 400 097, Maharashtra, India. We understand that privacy is a concern for the User’s (“you” / “your” / “customer” / “User”) and you have the right to be aware and be informed about how your personal sensitive information are collected, stored, utilized and disposed of by us. Accordingly, we have prepared the following Privacy Policy (“this Privacy Policy”) to inform you about the same. This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by us through its website as well as offices including corporate office, branch offices and preferred sales partners.

By accessing our Websites and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it. In case the same is not acceptable by you, we regret that we shall not be in a position to provide any services to you and further request you to kindly exit our website.

Also, please note that in case you are unable to comprehend any part of this Privacy Policy or the same is unclear to you, you may write to our Customer Support Desk at support@roameazyholidays.com and we shall be happy to provide further clarity to you.

WHAT DATA SHALL BE COLLECTED?

During the course of your use with our website, we shall collect the following data from you:

Personal Data: Personal data shall mean any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data). The personal information which means including but not limited to your name; e-mail address; contact number; residential address; passport details; Government Identity Documents; credit/debit/bank account details; marital status; name of spouse; date of anniversary; Bank details; pictures; internet protocol (“IP”) address.

Please note that we use cookies and other technologies to enhance your experience when you use our Website.

Sensitive Data: In certain situations, wherein, you need to avail special services from us, we may also require your ‘sensitive data’ which means information regarding your medical conditions, disabilities and special requirements along with supportive medical Certificates supporting the same.

Please note that in any circumstances, we shall not collect any data related to your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership.

WHAT IS THE PURPOSE FOR COLLECTION OF DATA?

The personal data collected from you shall be utilized for the following purposes only:

Preparation of itinerary and trip planning;
Contacting you in order to process and deliver your booking including: putting final itinerary together and adding additional requests;
Manage payments, fees and charges; and collect and recover money owed to us;
To consider your application for employment;
Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third-party supplier.
Analyse your usage pattern and Deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data);
To use data analytics to improve our Site, products / services, marketing, customer relationships, experiences, and to make suggestions about goods or service that may be of interest to you; and
Detecting and prevent fraudulent or criminal activity.
Compliance with legal or regulatory obligations.
With express permission from you, we shall publish pictures, slide show, video snippets of your trip with us on our website.
In case you sign up for emails, we shall send you promotional offers and newsletters from time to time.

WHAT WILL BE THE MODE OF DATA COLLECTION?

Cookies: As you interact with the Site, we may automatically collect Technical Information about your equipment, browsing actions, and patterns by a way of cookies or other similar technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Direct Interactions. Your data may be collected by a direct communication with one of our representatives or by filling in forms or by corresponding with us through the Site, by mail, phone, email, social media, or otherwise. This includes data provided when you: make a booking or request a quote for travel arrangements; subscribe to our newsletter or other publications; sign up for emails; give us feedback; use our online payment and client portals; or utilize our Careers page.

Third Parties. We may receive Personal Information about you from various third parties. For example, your travel agent may book travel on your behalf through us, in which case your travel agent would supply us with your Identity, Contact and Financial Information. Or, you may interact with a third-party destination management company once you reach your travel destination, in which case they may provide your Personal Information to us in the course of fulfilling your holiday.

Social Media: We may also receive technical data about you from third party analytics and advertising providers, such as Google or Facebook, and social media platforms.

Additionally, from time to time we may run competitions with third parties where we would collect data about you however, all participants have the option to opt in or out to receive any information from us.

WHEN WILL YOUR DATA BE DISCLOSED TO A THIRD PARTY?

While sharing your personal and sensitive data information with us, please be mindful that that the same shall be shared with certain third-party entities, listed below, in order to provide you hassle free and easy services from us.

We will share information on a need-to-know basis only, with our associates and affiliates as are relevant for the above purposes and to facilitate the operation of our business.
Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers or any other suppliers involved in fulfilling your booking/purchase.
We may share Your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates, etc.
We may disclose Your personal information as and when required by law. We may be required by law to submit certain personal information to the Income Tax Authorities of India. Additionally, information shall be disclosed when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances.
Third parties (and their advisors) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may share certain technical and usage information with third parties who provide us with digital advertising and website analytics services.

PROTECTION AND SECURITY OF YOUR DATA SHARED WITH US

We take utmost care and caution while handling your personal data shared with us. You. All information You provide to us is stored on our secure servers through SSL (Secure Socket Layer) Technology to encrypt all the information transmitted by. The data is stored at secured servers at par with the common sets of security compliance standards within the territories of India. Your data shall be accessed only by our authorized representatives managed by strict access control measures in place. Your data cannot be accessed by anyone else without the prior permission / access from us.

Further, we suggest that you be aware of that nothing is 100% safe in today’s times and for your own safety, we advise you to take proper precaution and desist from sharing any sensitive information like bank details, account password, login details etc. over any email sent to us. We urge you to interact with us over protected and trusted devices only. We shall not be liable towards any damages towards any loss caused occurred to you due to the actions of malicious third-party entities.

WHAT SHALL BE THE DURATION OF THE DATA RETENTION?

Your data shall be retained with us only up to a point where is mandatory to fulfil the purpose mentioned in this Policy. Please note that we shall also retain your data to address issues that may arise in the future and for the purposes of book-keeping with us. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

APPLICABILITY OF THIS POLICY ON CHILDREN

The procedure for collection of data is only meant for users who have attained majority, being at the age of 18 or more. Since we cannot ascertain the age of the user through online portals, we request all the parents and legal guardians to ensure that your wards do not share any information with us without your permission. In case you become aware of any such data sharing, we request you to report to us at once via email on support@roameazyholidays.com.

If you are in the EU, please note that our Site is not meant for children below the age of 13. If you are between the age of 13 and 18, please provide the consent of your parent or legal guardian before giving us any personal data about yourself. Any violations of the same may also be reported with us at support@roameazyholidays.com.

EU USERS

In case you are a resident in EU, please note that for the purpose of the General Data Protection Regulation (“GDPR”), we are the ‘data controller’. Our data protection officer can be contacted at support@roameazyholidays.com. Further being an EU resident, you are informed about the following rights available to you under the GDPR:

Right to be informed: You have a right to be informed about how the personal data shared by you would be utilized and shared. Such information is hereby provided to you in a concise, transparent, intelligible and easily accessible format, written in clear and plain language.
Right of access: You have the right to obtain information whether or not personal data concerning you are being processed and how is the same being used.
Right to rectification: You shall have the right, without undue delay, to rectify inaccurate personal data or complete the incomplete data with us.
Right to erasure: You shall have the ‘right to be forgotten’ from our database on the basis of any of the grounds mentioned under the GDPR.
Right to restrict processing: You have the right to restrict us from further processing your data. In such a scenario, the data may be stored but not processed further by us.
Right to data portability: You have the right to direct us to provide to you or to another controller your data stored with us in a structured, commonly used and machine-readable format without any hinderance from us.
Right to object: You shall have the right to object the processing of your data save and except that we have reasons for the public interest or under our legitimate right.
Right related to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

THIRD PARTY SITES

From time to time, you shall find third party links on our website for the purposes of advertisement, promotions, marketing etc. for your convenience. Please note that in case you click those links, you are redirected to a website other than this website and we shall not be liable towards any information shared by you there. In such cases, we recommend that you read their privacy policy before providing any information.

POLICY UPDATE

Please note that this Privacy Policy is applicable as on 1^st of January, 2021 and we shall update the same as and when required by the law to do so. We expect you to please keep yourself updated and read this Policy every time you enter into any transaction with us. The updates shall be applicable as and when they are posted on this Website.

WHOM TO CONTACT IN CASE OF ISSUES?

If you have any questions, comments or concerns about this Privacy Policy or if any further clarity or information is needed about how we handle your personal information, please feel free to email us at support@roameazyholidays.com.

GRIEVANCE OFFICER

In case you have any grievance, please feel free to write to our Grievance Officer, are provided below:
Mr. Siddharth Parekh
Roam Eazy Holidays
88, Eastern Plaza, Daftary Road,
Nr. Shivaji Chowk, Malad East,
Mumbai – 400 097,
Maharashtra, India
Email: support@roameazyholidays.com